Refund & Returns Policy – Yoghurt Cheese

At Yoghurt Cheese, we take pride in crafting fresh, small-batch yoghurt cheese. Because our products are perishable and made with real ingredients (including dairy and alcohol in some flavours), we have a strict returns policy focused on quality and food safety.

Returns & Refunds

We do not accept returns or refunds for change of mind, incorrect flavour choice, or simply because you no longer want the product.

We will only consider a return or refund in the following cases:

• The product arrives damaged during delivery (e.g. broken jar or leaking).
• The product is defective or spoiled upon arrival (e.g. unusual smell, mould, or clearly off).
• The wrong product or incorrect quantity was delivered.

Timeframe: You must notify us within 48 hours of receiving your order by emailing info@yoghurtcheese.co.za with clear photos of the issue and your order number.

What We Need from You

• Proof of purchase (order confirmation email or invoice).
• Clear photos showing the problem (unopened jars where possible).
• The product must still be in its original sealed jar.

Once we receive and inspect the issue, we will:

• Offer a full refund, or
• Send a replacement at no extra cost, or
• Issue a store credit.

Non-Returnable Items

Due to hygiene and food safety regulations, we cannot accept returns on:

• Any opened jars
• Products that have been refrigerated or stored incorrectly by the customer
• Products past their “best by” date due to customer delay in collection/delivery

Sale & Discounted Items

Items purchased on sale or as part of combo deals are non-refundable except in cases of damage or defect.

Shipping & Delivery Issues

If your order is lost or significantly delayed by the courier, we will work with the courier to resolve it and offer a refund or replacement where appropriate.

How to Contact Us

For any refund or return request, please email us at: info@yoghurtcheese.co.za

Include your order number and photos. We aim to respond within 1 business day.

Important Note

All our yoghurt cheese must be refrigerated immediately upon receipt. We are not responsible for spoilage caused by incorrect storage or late collection.

Thank you for supporting our small South African business. We’re confident you’ll love your Yoghurt Cheese — but if anything is wrong when it arrives, we’ll make it right.